首頁>>>行業(yè)應(yīng)用>>>電信     [相關(guān)廠商信息]

[英文]英國電信為印度呼叫中心聽不懂伯明翰伯明罕口音致歉
BT Apology over Indian Call Center's Failure to Understand Brummie Accent

2011/01/26

UK phone provider BT has apologized to Viv Tomkins, a Birmingham customer, after she claimed that the Indian call centre staff could not understand her accent.

"I couldn't believe the cheek of it. I know I've got a Brummie twang but I speak the Queen's English," the Daily Mail quoted Tomkins as saying.

Viv, 59, who was trying a sort out a BT vision bill, was put through to India four times, only to hang up "in despair" everytime.

"I was on the phone each time for ten minutes minimum - I think to people in Mumbai - and got so frustrated because I couldn't understand what some of the people were saying," she said.

"I had to ask their staff to repeat themselves over and over."

"I got so frustrated. I felt like throwing the phone out of the window," Tomkins added.

The final blow came when Charlene Conway, from BT's correspondence centre in Durham, sent a letter blaming HER accent for the problem.

BT has aplogized, and said, "The letter was not intended to cause offence. We have contacted the customer to clarify."

CTI論壇報道



相關(guān)閱讀:
服務(wù)外包的國際發(fā)展形勢簡析 2011-01-25
加拿大蒙克頓:發(fā)展呼叫中心重振經(jīng)濟(jì) 2011-01-25
鴻聯(lián)九五呼叫中心CCCS標(biāo)準(zhǔn)體系認(rèn)證項目啟動 2011-01-24
[英文]Convergys杰克遜維爾呼叫中心擴(kuò)充至600人 2011-01-21
[英文]Teleperformance阿比林呼叫中心和德州公用拓展合作 2011-01-19

熱點專題:  呼叫中心    呼叫中心外包專欄
分類信息:  呼叫中心外包_與_呼叫中心  呼叫中心外包_與_電信  呼叫中心_與_電信

芜湖县| 思茅市| 澄城县| 曲水县| 赤城县| 章丘市| 包头市| 和龙市| 贵南县| 九龙县| 昌宁县| 涿州市| 临朐县| 南靖县| 汨罗市| 黑龙江省| 五常市| 盐津县| 积石山| 泰兴市| 措美县| 博白县| 海盐县| 随州市| 延津县| 夏津县| 邵武市| 昌都县| 益阳市| 博爱县| 会昌县| 台山市| 顺昌县| 石泉县| 内江市| 漠河县| 榆社县| 许昌县| 崇礼县| 积石山| 裕民县|