中文字幕在线视频第一页,黄色毛片在线看,日本爱爱网站,亚洲系列中文字幕一区二区

 首頁(yè) > 新聞 > 國(guó)際 >

[英文]GoDaddy.com實(shí)施Verint Impact 360運(yùn)營(yíng)管理套件

2010-12-14 00:00:00   作者:   來(lái)源:   評(píng)論:0  點(diǎn)擊:


World’s #1 Domain Name Registrar Partners with Verint to Help Keep Customer Service Excellence at the Forefront
Verint® Systems Inc. (NASDAQ: VRNT) today announced that GoDaddy.com, the world's largest domain name registrar and top Web hosting provider, has implemented the next-generation Impact 360® Workforce Management™ solution from Verint Witness Actionable Solutions®.
Following its June 2010 deployment across four Go Daddy contact center sites, the company is benefiting from Verint’s robust, workforce management (WFM) solution comprised of automated forecasting, scheduling, strategic planning, adherence, shift bidding, time off management, scorecard and learning functionality.
With Go Daddy’s expanding global customer base of 8.6 million and total domains under management sitting at more than 44 million, the company selected Verint’s Impact 360 Workforce Management solution to further its reputation for being a customer service leader. With Impact 360, Go Daddy is boosting the efficiency and effectiveness of its existing agent workforce, automating capacity planning and forecasting and scheduling, improving adherence management and enhancing its staff training—all while keeping operating costs in check.
“Go Daddy handles more than one million calls each month, so it's essential for us to be staffed appropriately 24/7," says Go Daddy Customer Care Vice President Miguel Lopez. “By using Impact 360 Workforce Management, we can make necessary changes quickly to keep our world-class service up to our standards. Verint also makes it possible for us to forecast the right staffing based on Go Daddy's tremendous growth.”
Impact 360 allows Go Daddy to realize a host of efficiencies by staffing appropriately to meet workload; improve service and contract resolution by scheduling the right agents with the most appropriate skills at the best time; and improve employee effectiveness and retention via advanced scorecards. eLearning and self-service training options also help to build proficiencies, counter skills gaps, and stay attune to company and industry updates easily and directly—all via the agent desktop.
“Organizations like Go Daddy are finding that multiple sites, expanded media options, staff proficiencies and preferences, along with customer expectations, have made contact center operations more complex than ever to manage,” comments Steve Weller, senior vice president, Americas, Verint Witness Actionable Solutions. “We are pleased that Go Daddy selected Impact 360 to simplify, automate and fine tune these processes, save time and enhance the customer experience.”

CTI論壇報(bào)道

相關(guān)閱讀:

分享到: 收藏

專(zhuān)題

东源县| 镇沅| 保亭| 建湖县| 巨鹿县| 凤翔县| 临潭县| 莲花县| 涟水县| 天全县| 石阡县| 陇川县| 永州市| 晋宁县| 渝北区| 昌江| 化隆| 盐城市| 吉安市| 博乐市| 乐山市| 运城市| 安丘市| 临澧县| 南木林县| 洛阳市| 久治县| 南汇区| 图木舒克市| 彰武县| 广州市| 驻马店市| 垦利县| 江安县| 岐山县| 石台县| 鹰潭市| 顺义区| 奉贤区| 山西省| 晋宁县|