[英文]IVR監(jiān)控工具幫助呼叫中心處理技術(shù)問題
IVR Monitoring Utility Helps Call Centers Address Technical Issues
2010/12/14
IVR systems are ubiquitous in the world of customer service but up until now those employing were relying primarily on customer response to address any technical issues within their platform. But now there is an alternative. Pronexuswhich is known for its robust line of IVR management tools has released a new utility designed to monitor and report any technical malfunctions that could be occurring on a customer service IVR platform. This will allow users to quickly identify and address problems and eliminate customer bottle necks.CTI論壇報(bào)道
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