[英文]如何確保最大化關(guān)鍵任務(wù)IVR系統(tǒng)正常運行時間
How to Ensure Maximum IVR Uptime for Mission-critical IVR Systems
Kirsi O'Connor 2010/12/10
CTI論壇(ctiforum)12月10日消息(記者 楊佳林):Interactive Voice Response (IVR) systems are heavily utilized by many mission-critical or 24x7 operations, such as hospitals, banks, emergency notification systems and companies with a global employee or customer base. A lot has been written about business continuity planning in call center environments, but how do companies with mission-critical IVR solutions protect and proactively monitor their IVR to ensure maximum uptime?CTI論壇報道
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